Dear HR Manager,
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Introduction
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I, Anne Marie Grech, was employed with the Emirates Airline for the past fifteen years. I joined in April 2004 as Cabin Crew for 3 years. In 2008 I was promoted as Supervisor. In 2014 I was promoted as Purser Manager till July 2019.
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Responsibilities
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My responsibilities included the Safety and Security of the crew, 600 passengers for each flight, and, the aircraft itself. Furthermore, I trained new Cabin Crew recruits on their supernumerary flights and their first month flying.
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Experiences
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I had training and gained experience in Leadership and Management. My experience with Emirates Airline, I built good rapport in every flight with most of the passengers. I promoted all the VIP services to all the First Class Passengers. Most of the passengers consisted of Worldwide Heads of Governments, Celebrities and Diplomats.
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Education
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I had my education in Malta and furthered it by studying for three Diplomas at Cambridge University. The Diplomas consists of Advertising and Public Relations, Sales Management and Marketing and Business Administration.
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I would be looking forward to work in Management as it is my passion to coordinate, assist and supervise.
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Kind Regards,
Anne Marie Grech
0035677105931
Skype ID : sidormalta
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Nationality:
Maltese Europe
Phone:
0035677105931
Email:
Address:
Malta Europe
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Date of Birth:
December 1st, 1980
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EXPERIENCE
2019-2020
Hotel Manager
C'EST LA VIE HOTEL (MALTA, EUROPE)
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I worked for C'est La Vie Hotel as Manager. I supervised and made sure all Operations Procedures are adhered to. As well made sure all customers are happy and comfortable so we will have repeat business. As Marketing aspect, I promoted the hotel on different media to attract new customers.
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2004-2019
Airline Manager
EMIRATES AIRLINE (DUBAI, UNITED ARAB EMIRATES)
For continuous 15 years worked with the best airline worldwide. Gained experience and knowledge through training and visiting over 160 destinations around the globe. Started as Cabin Crew in 2004, continued with my success to managerial position and training new joiners.
2004-2004
School Teacher
PRIMARY SCHOOL (MALTA, EUROPE)
Children bring joy and happiness. Working as a teacher for six year olds was a great pleasure. Apart from practicing my teaching skills I practiced being a "temporary mother and nurse". I cherish these moments.
1998-2003
Supervisor in Accounting & Customer Care & Retail
1996-1998
Receptionist
VODAFONE TELECOMMUNICATIONS (MALTA, EUROPE)
Started at the age of 18, as Accounting Assistant and progressed to managerial position in Accounting and Specializing in Customer Relations in different Retails. As well trained new employees in Customer Care Relations and Retail Management.
ETVAN HOTEL (MALTA EUROPE)
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I worked as a Receptionist. I made reservations for new walk in customers and on the telephone. I welcomed all customers and took payments for their room stay. I made sure all compliments and complaints were followed up.
EDUCATION
2003-2004
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CAMBRIDGE UNIVERSITY
PR & Advertising
2003-2004
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CAMBRIDGE UNIVERSITY
Business Administration
2003-2004
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CAMBRIDGE UNIVERSITY
Sales Management and Marketing
LANGUAGES
English - Mother Language
Italian - Advanced
Maltese - Mother Language
French - Basic
Arabic - Basic
EXPERTISE
LEADERSHIP
TRAINING STAFF
VIP CLIENT MANAGEMENT
BUILDING EFFECTIVE RELATIONSHIPS
ORGANIZATION MANAGEMENT
PRESENTATION SKILLS
ORGANIZATIONAL SKILLS
PREMIUM CUSTOMER SERVICE
TIME MANAGEMENT
PROJECT MANAGEMENT
PLANNING
RESEARCH
CONTACT ME
© 2022 Production by Anne Marie Grech.